| Job Opening |
Operations Team Leader - WFH Setup |
| Job Industry | Outsourcing/Offshoring |
| Job Type | Full-Time |
| Experience Level | Mid-Senior Level |
| Date Posted | 2021-03-23 |
| Job Location |
Iloilo City Work-from-Home/Telecommute Offered |
| Company Information |
Access Healthcare
6/F One World Square Bldg. Mckinley Hill Taguig, Metro Manila Website: http://www.accesshealthcare.com |
| Job Description | JOB DESCRIPTION: Monitor team's performance on production & quality and provide feedback to associates Consistently meet service levels agreements based on End to End Model Coordinate and delegate work to the team members fairly Communicate with Assistant Manager/ Operations Manager with regard to specific issues relating to clients Participate on client calls as per manager’s requirements Process client requests, complaints, and concerns as priority Always meet client’s expectations Review the client logs and provide suggestions to bring down the issue log percentage PERKS AND BENEFITS: UP TO 35K SALARY PACKAGE COMPETITIVE SALARY PACKAGE PLUS 20% NIGHT DIFFERENTIAL HMO WITH DEPENDENTS ANNUAL APPRAISAL LIFE INSURANCE-DENTAL BENEFITS PERFORMANCE BONUS RETENTION BONUS FIXED WEEKENDS OFF |
| Job Qualifications | REQUIREMENTS:
Minimum 2-5 years experienced managing a team in a call center setting Willing to work on fixed night shift schedule and holidays With Healthcarer Account Experience / Prior-Authorization (Clinical) Healthcare Account Experience Preferred Excellent customer service orientation Strong interpersonal and good communication skills Strong people management skills Stable internet and power connection |
| Compensation | 35,000 |
| Number of Job Opening | 4 |
| Highest Education Attainment | College Graduate |
| How to apply to this job | Kindly send a copy of your resume to hrmanila@accesshealthcare.com. |
| Contact Info |
Talent Acquisition Team Contact Phone : 09178332007 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it. |
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