Job Opening

Operations Team Leader - WFH Setup

Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Mid-Senior Level
Date Posted 2021-03-23
Job Location Iloilo City
Work-from-Home/Telecommute Offered
Company Information Access Healthcare
6/F One World Square Bldg.
Mckinley Hill
Taguig, Metro Manila
Job Description JOB DESCRIPTION: Monitor team's performance on production & quality and provide feedback to associates Consistently meet service levels agreements based on End to End Model Coordinate and delegate work to the team members fairly Communicate with Assistant Manager/ Operations Manager with regard to specific issues relating to clients Participate on client calls as per manager’s requirements Process client requests, complaints, and concerns as priority Always meet client’s expectations Review the client logs and provide suggestions to bring down the issue log percentage PERKS AND BENEFITS: UP TO 35K SALARY PACKAGE COMPETITIVE SALARY PACKAGE PLUS 20% NIGHT DIFFERENTIAL HMO WITH DEPENDENTS ANNUAL APPRAISAL LIFE INSURANCE-DENTAL BENEFITS PERFORMANCE BONUS RETENTION BONUS FIXED WEEKENDS OFF
Job Qualifications REQUIREMENTS:

Minimum 2-5 years experienced managing a team in a call center setting
Willing to work on fixed night shift schedule and holidays
With Healthcarer Account Experience / Prior-Authorization (Clinical) Healthcare Account Experience Preferred
Excellent customer service orientation
Strong interpersonal and good communication skills
Strong people management skills
Stable internet and power connection
Compensation 35,000
Number of Job Opening 4
Highest Education Attainment College Graduate
How to apply to this job Kindly send a copy of your resume to
Contact Info Talent Acquisition Team
Contact Phone : 09178332007 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

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