Job Opening

Training Manager

Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Mid-Senior Level
Date Posted 2021-01-07
Job Location Iloilo City
Company Information Asurion
Two Fintech Place Megaworld Boulevard
Mandurriao, Iloilo City, Iloilo
5029
Website: https://careers.asurion.com/Philippines/Iloilo
Asurion is the global leader in technology protection services. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion, together with sister-company NEW, provides more than 300 million consumers worldwide with best-in-class service, repair, replacement, and delivery. The company also provides products that can protect a consumer’s wireless content and software. Asurion is the exclusive provider to many of the world's premier telecommunications and retail companies. The company is privately-held with more than 19,000 employees and operates in nine countries across three continents. For more information, please visit www.asurion.com.
Job Description The Manager Learning & Development is responsible for the new-hire training experience, continuous learning, and supervisory skills training. The incumbent will lead a team of Learning & Development Specialists through cross-functional projects responsible for the implementation and evaluation of instructor led, web-based, and emergent-platform training, development and certification programs that facilitate the Asurion’s employee proficiency. The position also applies adult learning theory and other instructional design principles to accomplish training objectives. DUTIES & RESPONSIBILITIES: • Lead a potentially virtual team of technically savvy Learning and Development Specialists, including Sr.-level, spanning multiple US geographies who implement the new expert onboarding training and continuous education experiences • Partner with Instructional Design Team (IDT) to ensure the vision, look and feel of Asurion in all material designed • Develop and manage new associate certification framework and curriculum to deepen agent subject matter expertise beyond baseline training established during initial on-boarding • Manage multiple cross-functional learning and performance support projects • Implement a framework and supporting processes to measure and communicate short-term and mid-term impact on effectiveness of training initiatives as well as key business KPIs • Facilitate “Train-The-Trainer” sessions to transition solutions to the Training team ensuring accurate implementation • Collaboratively develop and conduct surveys to identify training needs based on projected production processes, changes and other factors • Conduct talent/skill assessments and performance evaluations of team members and work with team members to create and implement professional development plans
Job Qualifications • Bachelor’s Degree OR equivalent combination of education and experience
• 3+ years people leadership (managerial-level) and training experience
• 3+ years hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred
• 2+ years’ experience in the next gen technologies related to cloud, mobile, social, or big data
Number of Job Opening 1
Highest Education Attainment At least Vocational Graduate
How to apply to this job Please send your updated CV at rochildradj.duran@asurion.com

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