Job Opening

Training Manager

Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Mid-Senior Level
Date Posted 2021-01-07
Job Location Iloilo City
Company Information Asurion
Two Fintech Place Megaworld Boulevard
Mandurriao, Iloilo City, Iloilo
Asurion is the global leader in technology protection services. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion, together with sister-company NEW, provides more than 300 million consumers worldwide with best-in-class service, repair, replacement, and delivery. The company also provides products that can protect a consumer’s wireless content and software. Asurion is the exclusive provider to many of the world's premier telecommunications and retail companies. The company is privately-held with more than 19,000 employees and operates in nine countries across three continents. For more information, please visit
Job Description The Manager Learning & Development is responsible for the new-hire training experience, continuous learning, and supervisory skills training. The incumbent will lead a team of Learning & Development Specialists through cross-functional projects responsible for the implementation and evaluation of instructor led, web-based, and emergent-platform training, development and certification programs that facilitate the Asurion’s employee proficiency. The position also applies adult learning theory and other instructional design principles to accomplish training objectives. DUTIES & RESPONSIBILITIES: • Lead a potentially virtual team of technically savvy Learning and Development Specialists, including Sr.-level, spanning multiple US geographies who implement the new expert onboarding training and continuous education experiences • Partner with Instructional Design Team (IDT) to ensure the vision, look and feel of Asurion in all material designed • Develop and manage new associate certification framework and curriculum to deepen agent subject matter expertise beyond baseline training established during initial on-boarding • Manage multiple cross-functional learning and performance support projects • Implement a framework and supporting processes to measure and communicate short-term and mid-term impact on effectiveness of training initiatives as well as key business KPIs • Facilitate “Train-The-Trainer” sessions to transition solutions to the Training team ensuring accurate implementation • Collaboratively develop and conduct surveys to identify training needs based on projected production processes, changes and other factors • Conduct talent/skill assessments and performance evaluations of team members and work with team members to create and implement professional development plans
Job Qualifications • Bachelor’s Degree OR equivalent combination of education and experience
• 3+ years people leadership (managerial-level) and training experience
• 3+ years hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred
• 2+ years’ experience in the next gen technologies related to cloud, mobile, social, or big data
Number of Job Opening 1
Highest Education Attainment At least Vocational Graduate
How to apply to this job Please send your updated CV at

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