Job Opening

Workforce Analyst Scheduling RTA - Iloilo City

Job Industry Telecommunications
Job Type Full-Time
Experience Level Associate
Date Posted 2020-12-21
Job Location Iloilo City
Company Information V-Call Center Link (VCC Link), Inc.
Job Qualifications Job Overview

Responsible for maintaining structured and detailed schedules as well as system and roster maintenance. They will advise and develop short-term plans based on the research and recommendations from the Long Term Strategic Planners. Coordinate with the Real Time Analysis team to provide guidance and ensure that all pre-planned activities are meet.

• Bachelor's Degree holder of any course
• At least 2 years of work experience in handling Workforce management (Scheduling/RTA)
• Strong skills in using Excel to create and maintain historical data and forecasting models.
• Extensive knowledge and experience in schedule and roster management
• Must have supported different LOBs
• Knowledgeable with different WFM tools
• Can work from home and onsite
• Amenable to work in different schedules
• Can start ASAP - location Iloilo City

• All of the processes will be done remotely to ensure the safety of the candidates
Compensation 20,000-35,000
Number of Job Opening 5
Highest Education Attainment College Graduate
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