| Job Opening |
Quality Audit Analyst - Iloilo City |
| Job Industry | Telecommunications |
| Job Type | Full-Time |
| Experience Level | Associate |
| Date Posted | 2020-12-21 |
| Job Location | Iloilo City |
| Company Information |
V-Call Center Link (VCC Link), Inc.
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| Job Qualifications | Responsibilities:
• Monitor and audit communications between customers / clients and agents. • Generates compliance reports and others. • Facilitate orientations to new hire trainees. • Identify areas of growth and change that aim to achieve better quality of interaction. • Conducting Root Cause Analysis • Recommend process improvement and monitors results of stated recommendations. • Collaborate with operations and training teams to identify, streamline and implement process standards that enhance service delivery and the overall customer service. Qualifications: • Candidate must possess a Bachelor's/College Degree, any field. • Minimum of 2 years work experience in Quality Audit/Call monitoring in a BPO industry • Must have handled different LOBs (Inbound, Outbound, and Non-Voice) • Good stakeholder management skills • Excellent Presentation and Reporting skills. • Amenable to work in shifting schedules • Must have Laptop/PC and stable internet connection for interview and training purposes Note/s: • All of the processes will be done remotely to ensure the safety of the candidates. • We have openings in Metro Manila and Iloilo City |
| Compensation | 20,000-40,000 |
| Number of Job Opening | 10 |
| Highest Education Attainment | College Graduate |
| How to apply to this job | Send your most updated CV to l.obrero@vcc-link.com |
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