Job Opening

Customer Service Representative for Iloilo Site

Job Industry Human Resources
Job Type Full-Time
Experience Level Entry Level
Date Posted 2020-11-19
Job Location Iloilo
Company Information vcc link
Cityland Herrera Buolding Makati City
Makati, Manila
Vcc link is a recruitment firm that was based in Makati Philippines and we do provide recruitment services to different companies.
Job Description As a member of the Call Center team, you’ll handle customer service calls from doctors, nurses, hospitals, and other health care providers. Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you’ll assist our customers • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. • Analyzes problems and provides information/solutions. • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. • Thoroughly documents inquiry outcomes for accurate tracking and analysis. • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. • Researches and analyzes data to address operational challenges and customer service issues. • Provides external and internal customers with requested information. • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. • Uses computerized systems for tracking, information gathering and troubleshooting. • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. • Seeks, understands and responds to the needs and expectations of internal and external customers. 
Job Qualifications • Requires strong oral, written and interpersonal English communication skills, problem-solving skills, facilitation skills, and analytical skills
• Previous BPO / contact center experience in a voice account is an advantage, but NOT REQUIRED (healthcare program experience is preferred). Experienced candidates may qualify for higher job levels of the same job profile / line of work.
• College Graduates of any course with no previous experience OR college undergraduates with at least 6 months of BPO / call center experience. Fresh graduates / entry-level candidates interested to explore a career in the healthcare information management industry are encouraged to apply
• Willing to work at Iloilo City, Iloilo in shifting schedules (including night / US-time shifts)
• Candidates with stable internet connection of at least 20 mbps internet speed on a desktop / laptop PC for work-from-home capability will be prioritized for processing for this position
• Amenable to start on December 2020
a. Minimum Qualifications:

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