Job Opening

Trainer

Job Industry Telecommunications
Job Type Full-Time
Experience Level Mid-Senior Level
Date Posted 2020-11-18
Job Location 7F Two Fintech Place, Iloilo Business Park, Mandurriao, Iloilo City, Philippines
Company Information ASURION
Ilo Ilo City
Job Description The Training Specialist will oversee the day-to-day experience of students as they move through the new hire training experience as well as other site related training tasks for established experts within a site. The incumbent will train, support, coach, and develop Experts within a site to ensure they are able to perform to the expected level of an Expert within Asurion. At times the trainer will be required to train across multiple client lines of business. The trainer will be required to train in all facet of the Expert role including Client knowledge, product support, technical knowledge, sales framework and customer experience to the standard required by Asurion in maintaining quality standards, timely reporting of service issues, policies, and procedures while providing outstanding service to both internal and external customers. The trainer will also lead the new hire Experts during their residency period, this includes managing sales and service outcomes from the new hire team.
Job Qualifications • Bachelor’s Degree OR equivalent combination of education and experience
• 2+ years of training delivery
• 2+ years of experience with sales and/or customer service

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