Job Opening

HR - Employee Solution Expert

Job Industry Information Technology and Services
Job Type Full-Time
Experience Level Associate
Date Posted 2020-10-26
Job Location Two Fintech Place Iloilo
Company Information Asurion
Two Fintech Place
Megaworld Blvd, Mandurria, Iloilo
Asurion is the global leader in technology protection services. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion, together with sister-company NEW, provides more than 300 million consumers worldwide with best-in-class service, repair, replacement, and delivery. The company also provides products that can protect a consumer’s wireless content and software. Asurion is the exclusive provider to many of the world's premier telecommunications and retail companies. The company is privately-held with more than 19,000 employees and operates in nine countries across three continents. For more information, please visit
Job Description Job Summary: The HR Solutions Expert 2 is responsible for providing the best in class service experiences in an HR shared service center. Essential Functions of the role include following defined processes and work instructions, mastery of various HR and service systems, providing excellent customer service, and managing customer and stakeholder expectations. The Solutions Expert 2 will also work with other teams to provide service or resolve employee issues in the areas of onboarding, payroll inputs, statutory compliance benefits administration and must possess in-depth knowledge and capabilities in the delivery of a variety of processes of the Human Resource function on onboarding, employee lifecycle and offboarding. As a more experienced Solutions team member, Solutions Expert 2 will provide on-the-job instruction to new team members. - Provide excellent service and demonstrate mastery and proficiency of multiple core programs supported by the HR Solutions Center - Provide efficient interaction through advisory support to employees regarding corporate and/or statutory regulations and policies via phone, chat, ticket or emails; - Coordinate and schedule candidate interviews – partner with recruiters and leaders to fulfill interview scheduling requests and manage onsite candidate experiences. - Manage the compliance requirements for new hires and other for-cause reviews Initiate and adjudicate background check as appropriate, review findings against Asurion standards, make pass/fail determinations in partnership with HRBP and Recruiting team. Manage escalated issues in partnership with leadership. - Provide new employee onboarding support – collect and follow up on pre-employment requirements per guidelines and update HR systems for hiring. - Process various invoices for payment and managing purchase orders to support HR operations – - Review invoices with business partners, manage timely processing in the finance system, list invoices for accrual by finance as appropriate, create, and maintenance purchase orders as appropriate. - Coordinate with immigration provider and gather required employment documentation as required for visa processing of foreign national employees - Perform process support activities for various vital programs – Manage the Employee Referral Program payment process, maintain the Job Description Library, create various offer letters, respond to information requests related to verification of employment, administer inputs to payroll, provide certificates or letters which include but not limited to COE, Philhealth MDR, etc.; - Maintain data integrity of various HR systems and tools and handle personally identifiable information (“PII”) that pertains to any individual (e.g. employees, job applicants, customers, etc.) in accordance with Asurion’s internal Privacy Policy, Information Privacy Standard, and public facing privacy policies. Complete any required privacy training. Promptly report any known or suspected loss, theft or unauthorized disclosure or use of PII to Global Security & Risk - Privacy Team - Participate in process improvement projects to drive efficiency and customer experience outcomes. - Responsible for ensuring that all relevant process documentation and policies are up-to-date - Responsible for handling ad hoc tasks that are mission-critical in support of administering HR delivery for onboarding, employee lifecycle, and offboarding or events and projects in conjunction with other functions. - Display dependability by being punctual and achieves an appropriate level of attendance - Maintains ownership of cases or other increments of work through resolution
Job Qualifications Job Requirements:

- At least 3 years experience with solid mastery of onboarding, employee lifecycle through offboarding in a shared services or delivery center setup
- Strong English communication skills (verbal and written)
- Proficient in Microsoft Outlook, Word and PowerPoint
- Intermediate working knowledge of Microsoft Excel
- Strong ability to multi-task as well as excellent organizational skills
- Strong ability to ask probing questions to aid in problem solving
- High level of attention to detail and strong analytical skills
- Some knowledge on Philippine statutory processes and labor compliance
- Excellent customer service skills (honor commitment, engage & listen, respect, own resolution)
Number of Job Opening 5
Highest Education Attainment College Graduate
How to apply to this job Please send your resume to
Contact Info Dada Cortez
Contact Phone : 09958891748 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

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