Job Opening

Workforce Scheduler Analyst - Start ASAP

Job Industry Telecommunications
Job Type Full-Time
Experience Level Associate
Date Posted 2020-09-10
Job Location Iloilo City, Philippines
Company Information V-Call Center Link (VCC Link), Inc.
Job Qualifications Job overview:

• Perform both real-time analysis and scheduling responsibilities determined by the current business needs
• Monitor call volume and average speed of answer (ASA) in real time and adjusts schedules to ensure consistent service are maintained
• Develop and implement an effective staff scheduling system for short-term future needs that involves change requirements creation and paid time off (PTO) planning
• Ensure service levels is met


• Bachelor’s Degree holder of Business Management, Statistics or any related course
• At least 2 years of work experience in call center operations set up handling Workforce management (RTA/Scheduling/Forecasting)
• Knowledgeable in using Workforce management tools
• Can start ASAP

Schedule: Nightshift/Shifting
Work Location: Iloilo Business Park, Iloilo City
Compensation 24,000-36,000
Number of Job Opening 2
Highest Education Attainment College Graduate
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