Job Opening

Workforce Scheduler Analyst - Start ASAP

Job Industry Telecommunications
Job Type Full-Time
Experience Level Associate
Date Posted 2020-09-10
Job Location Iloilo City, Philippines
Company Information V-Call Center Link (VCC Link), Inc.
Job Qualifications Job overview:

• Perform both real-time analysis and scheduling responsibilities determined by the current business needs
• Monitor call volume and average speed of answer (ASA) in real time and adjusts schedules to ensure consistent service are maintained
• Develop and implement an effective staff scheduling system for short-term future needs that involves change requirements creation and paid time off (PTO) planning
• Ensure service levels is met


Qualifications:

• Bachelor’s Degree holder of Business Management, Statistics or any related course
• At least 2 years of work experience in call center operations set up handling Workforce management (RTA/Scheduling/Forecasting)
• Knowledgeable in using Workforce management tools
• Can start ASAP


Schedule: Nightshift/Shifting
Work Location: Iloilo Business Park, Iloilo City
Compensation 24,000-36,000
Number of Job Opening 2
Highest Education Attainment College Graduate
How to apply to this job If you are currently exploring for job opportunities or know anyone that will be interested with the role offered please send your CV to l.obrero@vcc-link.com

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