Job Opening

ILOILO I Call Center Agents

Job Industry Telecommunications
Job Type Full-Time
Experience Level Entry Level
Date Posted 2019-09-09
Job Location ILOILO
Company Information VCC LINK, INC.
1227
Website: https://www.vcclink.com.ph/
Vital Call Center Link (VCC Link), Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and address all call center and BPO needs: systems, procedure development and set up.
Job Qualifications • At least a high school graduate
• Typing speed of 30 WPM or greater
• No call center experience needed
• With average English communication skills (verbal and written)
• Willing to do shifting schedule
• Willing to start immediately
• Amenable to work in ILOILO


Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile

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